FAQs
Most frequent questions and answers
What countries do you ship to?
Absolutely, we can ship all over the world.
Customers from the United States, Canada, United Kingdom,Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.
How do I check the status of my order?
For example, order ID: 849895-00012345, track my order only need to enter the order ID: 00012345, then it will work.
Fill in one of the email or phone numbers used to place the order
WHEN WILL MY ORDER BE SHIPPED?
We usually process and ship orders within 1-3 business days. During peak season or over holidays, processing times may be longer.
WHEN WILL MY ORDER BE DELIVERED?
Based on past experience with big data in logistics, how long it takes for delivery to be completed after an order is sent out
UK 7-10 Days
EU 7-10 Days
US 7-12 Days
South America 8-12 Days
Asia 7-10 Days
Australia & New Zealand 7-12 Days
Delivery delays can occasionally occur.
*We do not guarantee shipping times. Please consult the corresponding logistics company for the specific time limit.
CAN I SHIP TO AN ADDRESS THAT IS DIFFERENT FROM MY BILLING ADDRESS?
Absolutely! you’re able to enter separate shipping addresses and save addresses that you may want to ship to in the future.
WHAT IF I’D LIKE TO CHANGE MY ORDER AFTER IT’S PLACED?
We apologize, we cannot make changes, adjustments, or cancellations to an order after it has been submitted 30 mins. We may still be able to help, though! Just give us a mail at serivice@dleemall.com
HOW DO I RETURN OR EXCHANGE MY ORDER?
dleemall.com accepts a return policy within 7 days of receipt, a 1-year replacement service, and more information on our Return and refund policy
What payment methods are available?
We accept payment by PayPal. If you don’t have a PayPal account, you can click the “Pay with Debit or Credit Card” button, and you’ll be redirected to a secure page to complete your payment via PayPal without creating an account.